I didn't get the log-in email with my password, what do I do?

If you signed up for a new account or you reset your password because you forgot it, an email with your username and new password will be sent to the email address associated with your account. 

If you don't get the email with your new login credentials within a few minutes, check your spam folder, sometimes it lands there. The email will come from [e-mail], so please add that email to your address book to avoid having our emails accidentally flagged as spam. 

If you didn't get the email, it could be because:  

• Your email address is spelled wrong in our system. 
• Your email service has blocked all email coming from our domain for some reason. 

If you didn't get the email with your new login credentials, or you can't remember what email address you used for your account, please contact Kulture Shock support for assistance.